Effective Date: 24-04-2025
Contact: info@sy-creations.com | +1 561 645 8747
Address: 6586 West Atlantic Avenue, Unit 2054, Delray Beach, Florida 33446

1. Returns

  • Items may be returned within 14 days of delivery.
  • Products must be unused, in original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

  • Opened or used art supplies (e.g., paints, markers, brushes).
  • Customized or special-order items.
  • Clearance or final-sale products.

3. Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the item was defective or incorrect.

4. Exchanges

  • We only replace items if they are defective or damaged.
  • To request an exchange, contact us at info@sy-creations.com before sending the item back.

5. Shipping Returns

  • Customers are responsible for return shipping costs unless the product was defective or incorrect.
  • Please ship returns to: SY Creations 6586 West Atlantic Avenue, Unit 2054 Delray Beach, Florida 33446

6. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, check with your bank or payment provider.
  • If the issue persists, contact us at info@sy-creations.com.

7. Policy Updates

  • SY Creations may update this Refund & Return Policy at any time.
  • Changes will be posted on this page with a revised effective date.